These Terms and Conditions apply to all bookings made directly with Roaming Residences (“we”, “us”, “our”). By completing a booking, you confirm that you have read, understood, and agreed to these terms. Please read them carefully before booking.

Last updated: 8th June 2026

 

1. About us

Roaming Residences is operated by Joni and Charlie, trading as Roaming Residences. We provide short-term and long-stay serviced apartment accommodation in Reading, Berkshire.

For all enquiries: info@roamingresidences.co.uk

 

2. Bookings and confirmation

A booking is confirmed once full payment has been received and you have received a written confirmation from us via email. We reserve the right to decline any booking at our discretion.

 

By making a booking, the lead guest confirms that:

• They are aged 18 or over

• All information provided at the time of booking is accurate

• They accept these Terms and Conditions on behalf of all guests in their party

• The apartment will be used for residential purposes only

 

3. Payment

Full payment is required at the time of booking. Your booking is not confirmed until payment has been received in full.

 

We accept payment by debit card, credit card, and bank transfer. For corporate bookings, invoice payment is available — please contact us before booking to arrange this.

 

All prices are quoted in pounds sterling (GBP). VAT is applied where applicable in accordance with HMRC regulations.

 

4. Security and damage deposit

A refundable security deposit is required for all direct bookings:

• 2-bedroom apartments: £250

• 3-bedroom apartment: £300

 

The deposit is collected separately from your booking payment and held against any damage, excessive cleaning requirements, or loss of keys during your stay.

 

The deposit will be returned within 5–7 days of your checkout date, provided the property is left in the same condition as found and no deductions are required. We will notify you in writing if any deductions are made, with reasons and supporting evidence.

 

We reserve the right to make deductions from the deposit for:

• Damage to the property, fixtures, fittings, or contents beyond fair wear and tear

• Missing items from the property inventory

• Excessive cleaning costs above standard post-checkout cleaning

• Lost or unreturned keys or access fobs

• Smoking inside the property (see clause 7)

 

5. Cancellation policy

The following cancellation policy applies to all direct bookings made with Roaming Residences:

 

Cancellations made 7 or more days before the check-in date:

A full refund will be issued, less any payment processing fees charged by our payment provider (typically 1.4–2.9%).

 

Cancellations made less than 7 days before the check-in date:

No refund will be issued. The full booking amount is non-refundable.

 

Early departures:

No refund will be issued for early departure once a stay has commenced.

 

To cancel a booking, please contact us in writing at info@roamingresidences.co.uk as soon as possible. Cancellations are only accepted in writing. The date of cancellation is the date we receive your written request.

 

We strongly recommend that all guests take out appropriate travel or short-term accommodation insurance to cover unexpected cancellations.

 

6. Check-in and checkout

Standard check-in time: 3:00pm

Standard checkout time: 10:00am

 

Early check-in or late checkout may be available on request, subject to availability and at our discretion. Please contact us in advance if you require a different arrival or departure time.

 

Check-in is via self check-in. Full access instructions will be provided in your booking confirmation email. It is your responsibility to ensure you have received and read these instructions before arrival.

 

7. House rules

All guests are expected to respect the property, neighbouring residents, and the surrounding area. The following rules apply to all stays:

 

Smoking:

Smoking is not permitted inside the property under any circumstances, including e-cigarettes and vapes. Smoking is permitted in designated outdoor areas only. A cleaning fee of up to £250 will be charged from your deposit if evidence of indoor smoking is found.

 

Parties and events:

Parties, events, and large gatherings are strictly prohibited. Our properties are in residential buildings and excessive noise will not be tolerated. We reserve the right to terminate a booking without refund if this rule is breached.

 

Pets:

No pets are permitted at any of our properties. Any evidence of an undisclosed pet will result in a cleaning charge deducted from the damage deposit.

 

Noise:

Guests must observe quiet hours between 10:00pm and 7:00am and be considerate of neighbouring properties at all times.

 

Maximum occupancy:

Guests must not exceed the maximum occupancy stated at the time of booking. Unauthorised additional guests are not permitted.

 

Care of the property:

Guests are responsible for leaving the property in a clean and tidy condition. Please remove all personal belongings, dispose of rubbish, wash up dishes, and return furniture to its original position before checkout.

 

8. Our liability

We take all reasonable steps to ensure our properties are safe, clean, and as described. However, we cannot accept liability for:

• Loss or damage to guests’ personal belongings during their stay

• Temporary failure of utilities such as broadband, heating, or hot water where these are outside our reasonable control

• Any injury, loss, or damage arising from misuse of the property or its contents

 

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

 

9. Property condition and maintenance

We are committed to maintaining our properties to a high standard. If you experience any issues during your stay, please contact us immediately at info@roamingresidences.co.uk so we can resolve them as quickly as possible.

 

We ask that any damage or maintenance issues are reported promptly. Failure to report damage during the stay may affect the return of your security deposit.

 

10. Alterations to bookings

Requests to alter booking dates or the apartment allocated are subject to availability and must be made in writing. We will do our best to accommodate reasonable requests but cannot guarantee changes can be made.

 

We reserve the right to relocate guests to an alternative property of equal or higher specification in exceptional circumstances. We will notify you as soon as possible if this is necessary.

 

11. Data and privacy

We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. Your personal data is used solely for the purposes of managing your booking and stay. We do not share your data with third parties except where required to process your payment or comply with legal obligations.

 

For our full Privacy Policy, please contact us at info@roamingresidences.co.uk.

 

12. Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or a booking with Roaming Residences will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Changes to these terms

We reserve the right to update these Terms and Conditions at any time. The version published on our website at the time of booking will apply to that booking. We recommend checking this page before each new booking.

 

Contact us

If you have any questions about these Terms and Conditions, please contact us:

 

Email: info@roamingresidences.co.uk

Roaming Residences, Reading, Berkshire